Shipping policy
Last updated: [23/04/2026]
Thank you for choosing SWAASAA Life. This Shipping Policy outlines how we process and deliver your orders across India.
1. Shipping Coverage
We currently ship across India.
At this time, we do not offer international shipping.
2. Order Processing Time
- Orders are processed within 1–2 business days (excluding Sundays and public holidays)
- Orders placed after business hours will be processed the next working day
Once your order is processed, it will be dispatched for delivery.
3. Delivery Timeline
Estimated delivery time:
- Metro cities: 2–4 business days
- Non-metro locations: 3–7 business days
Delivery timelines may vary depending on location, courier availability, and external factors.
4. Shipping Charges
- Free shipping on orders above ₹599
- A standard shipping fee of ₹99 to ₹119 may apply to orders below this value
Shipping charges (if applicable) will be displayed at checkout.
5. Order Tracking
Once your order is shipped:
- You will receive a tracking link via SMS or email
- You can track your shipment in real time using the provided link
6. Delays & Exceptions
While we aim to deliver on time, delays may occur due to:
- High order volumes
- Weather conditions
- Courier service disruptions
- Incorrect or incomplete shipping details
SWAASAA Life is not liable for delays caused by third-party logistics partners.
7. Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate
- If a delivery fails due to incorrect address or unavailability:
- Re-delivery may be attempted
- Additional shipping charges may apply
8. Damaged or Missing Orders
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share clear photos/videos as proof
We will review and provide a suitable resolution (replacement/refund where applicable).
9. Contact Us
For any shipping-related queries, reach out to:
📧 Email: support@swaasaalife.com
📍 Location: Puducherry, India